Shipping and Other Information

red banner

Table of Contents

Shipping Information

Methods of Delivery:

Our standard method of delivery is Ground Shipping, front door parcel delivery, using UPS, Federal Express or USPS, which can take 3 – 8 business days.  

However, we also offer “Next Day” delivery service, which is available at an additional charge, as shown in the shipping rate chart below. We also offer ‘Second-Day” delivery service which is based on the dimensional weight of the package to be shipped. Should you require Next-Day/Second-Day delivery for your order, please contact us at 610-321-2777 to arrange such. We must receive your Next Day/Second Day delivery order by 2:00 PM EST Monday through Friday in order for your order to be delivered the next/2nd business day. Please note that “Next-Day”/”Second-Day” orders placed on a Friday will arrive on the ensuing Monday/Tuesday, respectively.

We ship within the contiguous 48 states only. Shipments also cannot be delivered to P.O. BOX numbers.

To provide you with the highest quality possible, we ship your order directly from our operation, and hand inspect all items before they are shipped. We do not use a third party to ship our product, nor do we utilize drop shipping.

Our shipping charges cover the processing, handling, packing and delivery of your order.   

Delivery Timing:

As mentioned above, our standard method of delivery, Ground Shipping, can take 3-8 business days for your package to arrive. We also offer “Next Day” and “Second Day” delivery options. Please see the shipping rates chart below for more details.    

When ordering during the holiday season (November/December), we would encourage you to be mindful of the date by when you need your order to arrive so that you can place it well enough in advance to ensure it will be delivered according to your timing needs. We strongly suggest this because shipping carriers are extremely busy during the holiday season, which sometimes creates delivery limitations.

Signature Release Requirements:

Please contact us at 610-321-2777 should your order require a signature release at the time of delivery, for which there is an additional $5.00 charge levied by the carrier, which we pass on to you as a charge.

Below is a summary of our shipping fees within the contiguous 48 states*

Order Total

Standard Ground Shipping Cost

arrives in 3-8 business days

Next-Day Shipping Cost

add +$26.00 to Standard Ground Shipping Fee
MUST order by 2pm EST Mon. – Fri. for  next day delivery

Second-Day Shipping Cost
up to $25$8.00$34.00

The cost for Second-Day delivery is based upon the dimensional weight of the package being shipped, and will be more expensive than Ground Shipping.

Should you require  Second-Day shipping, please contact us at 610-321-2777 so that we can provide you with the costs associated with doing such.

$25.01 – $50.00$12.00$38.00
$50.01 – $75.00$15.00$41.00
$75.01 – $100.00$18.00$44.00
$100.01 – $150.00$21.00$47.00
$150.01 – $200.00$24.00$50.00
$200.01 and over12% of merchandise total12% of merchandise total + $26.00

* Subject to change

Below is a summary of our shipping fees within the contiguous 48 states*

Standard Ground Shipping: Arrives in 3-8 business days

Next-Day Shipping:
Add +$26.00 to Standard Ground Shipping Fee
MUST order by 2pm EST Mon-Fri for  next day delivery

Second-Day Shipping:
The cost for Second-Day delivery is based upon the dimensional weight of the package being shipped, and will be more expensive than Ground Shipping.

Should you require  Second-Day shipping, please contact us at 610-321-2777 so that we can provide you with the costs associated with doing such.


 

Order Total:

  • up to $25:  $8.00 (Standard Ground Shipping) / $34.00 (Next-Day Shipping)
  • $25.01 – $50.00:  $8.00 (Standard Ground Shipping) / $38.00 (Next-Day Shipping)
  • $50.01 – $75.00:  $12.00 (Standard Ground Shipping) / $41.00 (Next-Day Shipping)
  • $75.01 – $100.00:  $18.00 (Standard Ground Shipping) / $44.00 (Next-Day Shipping)
  • $100.01 – $150.00:  $21.00 (Standard Ground Shipping) / $47.00 (Next-Day Shipping)
  • $150.01 – $200.00:  $24.00 (Standard Ground Shipping) / $50.00 (Next-Day Shipping)
  • $200.01 and over:  12% of merchandise total (Standard Ground Shipping) / 12% of merchandise total + $26.00 (Next-Day Shipping)

 

 

* Subject to change2

Order Processing

Processing Timing:

Orders are processed and prepared for shipment within 1-2 days of receiving your order. We fulfill orders and ship product on weekdays, Monday-Friday.

Should you require an order by a specific date, please call us directly at 610-321-2777 so that we can do our best to meet your timing needs.  

An Order Confirmation will be issued to you at the time your order is processed. This Order Confirmation will serve as your receipt and will contain information such as your order number, products ordered and their associated cost, ship to/bill to address information, etc.  

Quality Assurance:

To provide you with the highest quality possible, we ship all orders directly from our operation, and all items are inspected before they are shipped. We do not use a third party to ship our product, nor do we utilize drop shipping.

Out of Stock Items:

In the event that an item you have ordered is out of stock, you will be contacted via email regarding the estimated time when the item will become available and we will also provide you with the option to cancel your order for that item.

Free Signature Gift Wrapping

In appreciation for your having chosen Eleanor Russell for your gift giving needs, we are pleased to offer complimentary gift wrapping. This service is provided for both gifts that you request be shipped directly to the gift recipient, as well as any gift items being shipped to you.

Each gift is wrapped using our signature ‘bouquet’ presentation, then placed in a recycled brown craft box that is topped off with an abundance of ribbons. We also enclose a handsome card containing the personalized message of your choice.

Please note that in situations where the gift is quite large or fragile, we will resort to using the original inner packaging in which the item was shipped to us by the vendor, and will then gift wrap that package.

To receive our complimentary gift wrapping, just complete the ‘gift wrapping’ section that appears in the ‘Checkout’ portion of our website, being certain to share with us both the occasion for the gift and also the message you would like for us to place on the enclosure card.

Should you wish to provide us with any special or additional directions relative to your gift-wrapping needs, please contact us at 610-321-2777 or info@eleanor-russell.com.

Gift Certificates

Gift certificates for shopping at Eleanor Russell are available in any dollar amount, and each is gift wrapped with ribbon.  

The shipment of gift cards has slightly different shipping rates and time frames from other product, as follows:

  • Free shipping by USPS with standard delivery (5-7 business days arrival time).
  • Available in the contiguous 48 states only
  • Next day delivery is available for an $8.50 charge.  “Next-Day” Gift Certificate orders placed on a Friday will arrive on the ensuing Monday.

Damaged Product & Product Returns

Damaged Product Policy & Procedure:

We know that issues occasionally arise when a product may arrive broken or defective. Should this happen, you must notify us within 10 days of your receiving a damaged item in order to receive a full refund or replacement, whichever you prefer.

When contacting us about a damaged item, please have your order number available.  Please note that you may be asked to provide photographs of the damaged item and the shipping box in which it was delivered to help us better understand the nature of the damage.

Once we approve your damaged product claim, a credit will be applied to your credit card or other original method of payment within 48 hours of our having approved the claim. Please note that once this refund is issued to your credit card/original form of payment, it may take a few days for it to be officially posted with your credit card company/bank/etc. Should you have any questions or concerns about this, please contact us at 610-321-2777 or email us at info@eleanor-russell.com.

Should you request a replacement for the damaged item you received, it will be provided and shipped to you at no cost.  

Product Return Policy & Procedure:

Exemplary products and service is what we are all about. As a result, if you are not 100% satisfied with your purchase from Eleanor Russell, please contact us at 610-321-2777 or email us at info@eleanor-russell.com for assistance in making a return.

In order for an item to be eligible to be returned to us for a refund:

  • It must be unused and in the same condition in which it was shipped/received, and it must be returned in the original packaging
  • It must be returned and received by us within 30 days of your purchase
  • You must provide the order number associated with the product being returned  
  • Food/dated products, such as teas, candy, preserves and other condiments cannot be returned
  • Sale items also are not returnable and are non-refundable.

Please note that you will be responsible for paying the shipping costs when returning and item to us. Please also note that the shipping costs associated with the initial shipment of the item ordered will not be refunded to you.  

Should you wish to return an item, please ship the product to: 
Eleanor Russell, 2948 Conestoga Road, Glenmoore, PA 19343

Upon our receiving your return, we will inspect it, and provided it is received by us in its original condition, a credit will be applied to your credit card/other original form of payment within 48 hours of our having received your return. You will also be notified of this by email. Please note that should we receive your return after 5 PM on a Friday, then the credit might not be processed until the following Monday.

Please note that once a credit is issued to your credit card/original form of payment, it may take a few days for it to be officially posted with your credit card company/bank/etc. Should you have any questions or concerns about this, please contact us at 610-321-2777 or email us at info@eleanor-russell.com.

FAQ's About Our Products & Service

  • What if I have additional questions about a product in which I’m interested that is on the Eleanor Russell website?

     

    We are here to help, so please call us at 610-321-2777 during our normal hours of business, Tues.-Sat., 10:00 AM – 5:30 PM, EST.   You can also send an email to us at info@eleanor-russell.com, and we will happy to respond back as soon as possible. Our staff is exceptionally well-versed on our full product array and they will be most happy to assist you in any way possible.
  • Since Eleanor Russell sells items that make great gifts, do they also offer gift wrapping?

     

    Yes! We are known for our signature gift wrapping here at Eleanor Russell, which we offer as a complimentary service for any gift purchased from us. Please see our ‘Free Signature Gift Wrapping’ page for more details, or contact us at 610-321-2777 so that we can optimize your gift-giving experience!
  • Can you help with gift ideas for personal or business-related gifts?

     

    We are here to help guide and assist in any way possible. We have a vast array of great gifts for all occasions and individuals, even pets, so please contact us at 610-321-2777 and let us help. And don’t forget, we’ll be happy to provide our signature gift wrapping service to you as well, complimentary, of course.