Our Privacy Policy

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Privacy Policy:

Eleanor Russell is fully committed to respecting your privacy and need for appropriate protection of your personal information (name, address, email, etc.), which is collected from our website, during conversations we might have with you on the telephone or by email communication. We also work to protect that same information for individuals to whom you have asked us to ship a gift.

Consequently, when we are interacting with our customers, and when marketing our products and services, we are both, directly and indirectly, collecting personal data from you. Additionally, we may get personal data about you from our social media advertising service providers, or from customers who have instructed us to ship our products to you. Throughout that process…

Personal information that you provide to us includes, without limitation:

  • Information about yourself and recipients to whom you ask us to ship our products, including names, mailing addresses, email addresses, payment information, and phone numbers.
  • Email addresses provided by you so that you might receive information about future promotions/discounts/new products we may be offering, or to receive information about our products on our social media channels
  • Details you share with us through both online and in direct communication with us, including without limitation, by email, telephone or our social media channels, including any reviews you leave on our website.
  • Business account information, including business contact information and other personal data we might collect from individuals representing companies that purchase a product from us.

Information we might indirectly collect from you:

  • Third parties we may use to manage the impact of our social media advertising might use technologies to gather information about your browsing history on our website, such as how often you visit and which page(s) you visit.

Please note that the information we collect from or about you is used solely to help us provide you with better service – i.e., to address any requests/questions you present to us, to email you about promotions, or for guiding us in offering products and social media advertising that are pertinent to you. We DO NOT DISCLOSE details about a customer, or the recipient of a gift purchased by the customer, with anyone other than the customer. We also DO NOT SHARE your contact information, nor that of any individual to whom you have asked us to ship product, with any third-party mailing/emailing lists.

We reserve the right to modify our Privacy Policy at any time. In closing, should you have any questions regarding our Privacy Policy, please do not hesitate to contact us at 610-321-2777 or info@eleanor-russell.com. Thank you for shopping with us and for entrusting us to uphold your privacy.

Security:

Since your privacy also includes your Security, please know that Eleanor Russell takes all appropriate and reasonable measures when it comes to the risks associated with the processing and the nature of personal data.

Hence, in all customer dealings, we implement a firm protocol to protect your personal data from loss, misuse, unauthorized access, disclosure or alteration. In support of this, we DO NOT maintain or electronically store credit card information on our customers.

Still, since orders are placed using the Internet, it is important to note that no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security. In the event of any suspected breach of personal data, we will notify both you and any applicable regulator of a breach where we are legally required to do so. Should you have questions regarding our security practices, please contact us at 610-321-2777 or by email at info@eleanor-russell.com.

Communication Preferences:

We thoroughly respect your preferences when it comes to receiving email communication from us. We also know that less is more and that sending too many emails to our customers can be annoying, which is why we send out promotional/new product emails with respectful frequency.

If you wish to stop receiving emails or other solicitations from us regarding our products or promotions, simply click on the ‘unsubscribe’ link on any email we send to you. Once you have ‘unsubscribed,’ please note that there may be a delay until your request is implemented. You can also notify us by phone (610-321-2777) or by email (info@eleanor-russell.com) to stop email communication with us.